BuyaCar Review

Disgusting customer service, rang at 9am (opening time) and I was promised my application would be reviewed within the hour. Rang multiple times throughout the day and kept being passed around salesman, all of whom couldn’t do anything to help me as ‘Kirk’ (the main man) was busy on the phone. I was promised over and over again I would receive a call back which never happened. They shut at 8pm and I was promised worst case I would receive a call back before then, which never happened. 11 hours later I’m sat here no further forward. My car has been organsiaed to sell, my insurance is ready the only factor letting me down is buyacar.co.uk. Do not rely on them if you are looking for a desirable car, by the time they get round to making the first phone call back to you the car you were hoping to get would have been sold. From my experience this website is only good for people who aren’t really bothered which specific car they want, rather just the colour and make in general. Waste of time. Don’t be fooled by the quick response automated emails, when it comes to speaking to a human, it’s virtually impossible.

This was my first time buying a car online. Admittedly I was very wary about the whole thing, but it was so simple from start to finish. All I had to do was select a car sign a document and received my car two weeks later.The range and brand of cars is amazing so spoilt for choice, I was totally overwhelmed! I had dealings with two departments at Buyacar and what I will say is that they are warm and friendly, nothing was too much trouble and no question was left unanswered. Even after receiving my car (which I love ) the after care remained just as good as my first phone call from them. I have and will continue to recommend Buyacar and will most definitely be using them again myself in the future.

The promise of having a vechile delivered and having the finance arranged by BuyACar with greater reassurance on vehicle checks sounded too good to be true and I guess it was! Initially there were issues with the mileage being incorrectly advertised. Then I was promised pictures of the van which I chased up 3times before being re-sent the one photo of the front of the van I’d been sent at the start. Eventually the pictures were sent through 3weeks later but they didn’t even have one of the rear load space which I specifically asked for. I didn’t bother chasing this up as I was just keen to get the van delivered by that point. On confirming the first delivery date I arranged to have the whole day off work to receive the van as BuyACar couldn’t confirm a time of delivery. They proceeded to cancel the first delivery due to the service check identifying a leak. Whilst this was frustrating I appreciate these things happen and was glad it was picked up and would be repaired before getting to me. It took a few days to confirm a new delivery date at which point I again arranged a whole day off work to wait in and receive the vehicle. To be told the day before this new delivery date, a week after being re-arranged, that the part is still on order (the same excuse as the previous cancellation) was the final straw in a long process. I’m still without a vehicle and need to start my search again